GLAN VIOR
At GLAN VIOR, every order is carefully checked and prepared before dispatch. We want every purchase to feel as seamless and special as the moment you chose it.
Exchange Policy
We currently offer exchanges only and do not offer refunds for change of mind, incorrect size selection, or personal preference.
Exchange requests must be raised within 7 days of delivery.
To be eligible for an exchange, the product must:
- Be unused and unworn
- Be unwashed and free from stains, marks, perfume, or any alteration
- Have all original tags and labels attached
- Be returned in its original packaging
- Be in the same condition in which it was received
Exchange Shipping
There is no additional return or exchange shipping charge for our customers.
GLAN VIOR will arrange the return of the eligible product and the shipment of the exchanged product at no additional shipping cost.
Size & Product Exchange
Exchanges are subject to product and size availability.
Where available, you may request an exchange for:
- Another size of the same product, or
- Another eligible product of equal value
If you choose a product of higher value, the applicable difference will need to be paid before dispatch.
Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us within 48 hours of delivery with clear photographs and details of the issue.
Once verified, GLAN VIOR will arrange the exchange at no additional cost to you.
Exchange Process
To request an exchange, please contact us with your order number and the reason for the exchange.
Our team will review the request and guide you through the exchange process.
Please do not send any product back without receiving confirmation from GLAN VIOR.
Important
Exchange requests that do not meet the eligibility requirements may not be accepted.
Certain products or promotional items may be excluded from exchange where specifically stated on the product listing
Exchange availability is subject to stock at the time the request is processed.
GLAN VIOR reserves the right to inspect returned products before approving an exchange.
GLAN VIOR
Made For Her Moments.