Terms of service

TERMS OF SERVICE

Welcome to GLAN VIOR.

These Terms of Service govern your use of the GLAN VIOR website and your purchase of products through our online store. By accessing our website or placing an order, you agree to these terms.

1. ABOUT GLAN VIOR

GLAN VIOR is a fashion and lifestyle brand operated by GLAN VIOR OPC LIMITED.

Throughout these Terms, “GLAN VIOR”, “we”, “us”, and “our” refer to GLAN VIOR OPC LIMITED. “You” or “customer” refers to any person accessing our website or purchasing our products.

2. USE OF OUR WEBSITE

You agree to use this website only for lawful purposes and in a manner that does not interfere with the operation, security, or availability of the website.

You must provide accurate and complete information when placing an order or creating an account.

3. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, colours, sizes, and other information displayed on our website are accurate.

However, colours may appear slightly different depending on your device or screen settings. Minor variations in appearance, texture, or finish may occur due to the nature of fabrics and manufacturing processes.

Product availability is subject to stock at the time an order is placed.

GLAN VIOR reserves the right to correct errors, update product information, or modify product availability without prior notice.

4. PRICING

All product prices displayed on our website are in Indian Rupees (INR).

Prices may be changed at any time without prior notice. However, the price applicable to an order will be the price displayed at the time the order is placed, subject to any applicable taxes or charges specifically stated at checkout.

Standard shipping across India is included in our displayed prices unless otherwise stated.

5. ORDERS

Placing an order constitutes an offer to purchase the selected products.

After an order is placed, you will receive an order confirmation through the contact details provided by you.

GLAN VIOR reserves the right to cancel or decline an order in circumstances including product unavailability, pricing or listing errors, suspected fraudulent activity, or other circumstances requiring cancellation.

If an order is cancelled by GLAN VIOR after payment has been received, any applicable refund will be processed through the original payment method or another appropriate method.

6. PAYMENT

Payments must be completed through the payment methods made available on our website.

You agree that the payment information provided by you is accurate and that you are authorised to use the selected payment method.

7. SHIPPING AND DELIVERY

We currently offer delivery across India.

Orders are generally processed within 1–2 business days after confirmation.

Estimated delivery is generally 3–7 business days after dispatch, depending on the destination and courier service.

Delivery timelines may vary due to remote locations, public holidays, sale periods, weather conditions, courier disruptions, or circumstances beyond our reasonable control.

Please refer to our Shipping & Delivery policy for further information.

8. RETURNS AND EXCHANGES

GLAN VIOR currently offers exchanges only and does not offer refunds for change of mind, incorrect size selection, or personal preference, subject to applicable law.

Exchange requests must be raised within 7 days of delivery.

Eligible products must meet the conditions specified in our Returns & Exchanges policy.

There is no additional return or exchange shipping charge for eligible exchanges.

For damaged, defective, or incorrect products, customers should contact GLAN VIOR within 48 hours of delivery with clear photographs and details of the issue.

Please refer to our Returns & Exchanges policy for complete eligibility requirements and the exchange process.

9. INTELLECTUAL PROPERTY

All content on the GLAN VIOR website, including the brand name, logo, photographs, graphics, designs, text, videos, and other materials, is owned by or licensed to GLAN VIOR and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, publish, or commercially use our content without prior written permission.

10. WEBSITE CONTENT

We strive to keep the information on our website accurate and current. However, we do not guarantee that the website will always be error-free, complete, or continuously available.

We may update, modify, suspend, or discontinue any part of the website or its content when reasonably necessary.

11. LIMITATION OF LIABILITY

To the extent permitted by applicable law, GLAN VIOR will not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, natural events, technical failures, or incorrect information provided by the customer.

Nothing in these Terms is intended to exclude or limit any consumer rights or remedies that cannot lawfully be excluded or limited.

12. THIRD-PARTY SERVICES

Our website may use third-party services such as payment gateways, logistics providers, technology providers, and other service providers.

Your use of such services may also be subject to the terms and policies of those third parties.

13. PRIVACY

Your use of our website and the information you provide to us are also subject to our Privacy Policy.

14. GOVERNING LAW

These Terms shall be governed by and interpreted in accordance with the laws of India.

Nothing in these Terms prevents a consumer from exercising any rights or remedies available under applicable consumer protection laws.

15. CHANGES TO THESE TERMS

GLAN VIOR may update these Terms of Service from time to time.

The updated version will be published on our website with the revised effective date where appropriate.

16. CONTACT

For questions regarding these Terms, orders, exchanges, or other customer support matters, please contact GLAN VIOR through the contact details provided on our website.

GLAN VIOR

Made For Her Moments.